General Information
Here, you will find answers to most of the common questions we receive on daily basis. However, if you have any question or concerns that you need us to answer, kindly call the customer support phone number you see on this website or you can simply forward an email to info@afro-foods.com or ceo@afro-foods.com.
How can I contact the shop manager?
To get in touch with the store manager or our customer care unit, kindly send an email to info@afro-foods.com or call …
Can I place an order from any part of Nigeria?
NO! Presently we only serve customers who are within Lagos. However, in no distant time, we will start serving customers from all other states in Nigeria.
What is your method of delivery for ordered products?
Products ordered via this website are delivered via Afro Courier to the address the customer specified during check out.
How much is the shipping Fee?
Shipping fee is N1,000 flat rate for orders within any part of Lagos.
However, for orders above N10,000, Shipping of ordered product is 100% free to any part of Lagos
How long will it take for my order to arrive?
Products are delivered within 24-48 hours after order. This is with exception to Saturdays and Sundays. Orders placed on Friday after 4pm is delivered on Monday morning.
Also please note that we do not ship any ordered item until payment is confirmed
What payment methods do you accept
We accept all major debit cards for online payment. These include Mastercard, Visa Card, Vervecard.
Also we accept bank transfers to our bank account as well as direct cash deposit.
Can I return a product if it does not match the expectation of what I ordered?
Yes a customer can return a product if it is not exactly what the customer ordered and the correct product will be shipped at no extra shipping cost.
For example, if you ordered “black eye beans” and end up receiving “brown beans” by mistake, you can return it and we will ship the appropriate product to you at no extra shipping cost on your end
Can I place an order from outside Nigeria?
No! for now we do not accept orders from outside Nigeria. However, if it is a large order, you can get in touch with our customer care unit and a special arrangement will be made to cater for such orders.
What is your international returns policy?
We do not currently have any international return policies
What should I do if my order hasn't been delivered yet?
If you order exceeds 48 hours, kindly call this number and we will do everything possible to rectify the issues and ship your products ASAP.
Issues that may result in late delivery include – Payment failure, out of stock products and orders placed within weekends